De99 Privacy Policy – How Your Information Is Protected

Welcome to de99. The de99 Privacy Policy is designed to ensure the security and transparency of your personal information. By using the de99 platform, you are considered to have read and agreed to this Privacy Policy. de99 always prioritizes the privacy of Bangladeshi users and complies with international data protection standards.

1 What Information We Collect

Some information is collected when you register and use de99's services. In line with the de99 Privacy Policy, only essential data is collected — nothing unnecessary.

Information Collected Directly from You

• Identity Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Active mobile number and email address if required.
• Financial Information: Mobile Banking, Nagad, Rocket, or bank account details are used solely for transaction processing.
• Account Information: Username and encrypted password.

Automatically Collected Information

• Device Information: General information about the device and browser you are using.
• Log Data: Login time, session duration, and a log of activity on the platform.
• Cookies & Tracking: Cookies are used to improve your site experience (see details below).
• IP Address: Used for security verification and fraud prevention.

2 How Your Information Is Used

Under the de99 Privacy Policy, collected data is used only for specific, defined purposes. de99 never uses your information for unrelated activities.

• Account Management: To create, verify, and manage your de99 account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and queries promptly.
• To ensure security: To prevent fraud, scams, and unauthorized access.
• Fulfilling Legal Obligations: To respond to valid requests from government or legal authorities.
• Service Improvement: To analyze and improve the de99 platform experience.
• Promotional Information: To send offers and bonus-related messages only with your consent.

3 Data Storage & Protection

Your data at de99 is protected to the highest security standards. Data security measures are a core part of the de99 Privacy Policy.

Security Technology

• 256-bit SSL/TLS encryption — bank-grade security.
• Passwords are stored using bcrypt hashing — plain text passwords are never retained.
• Firewall and intrusion detection systems are always active.
• Regular security audits and penetration testing are conducted.

Data Retention Period

De99 does not retain your data longer than necessary. After account closure, limited data may be kept for up to 5 years to meet legal obligations or resolve disputes. After that, all data is securely deleted.

4 Data Sharing Policy

The de99 Privacy Policy is clear: your personal data is never sold or shared with advertisers. However, data may be shared in a limited number of specific circumstances.

Cases Where Limited Sharing May Occur

• Payment Processors: Solely to process transactions with Mobile Banking, Nagad, or your bank.
• Legal Authorities: In response to a valid court order or government investigation.
• Fraud Prevention: To assist in international fraud investigations.

Outside of the cases listed above, de99 does not share your data with anyone. Third parties with whom limited data is shared are also contractually bound to uphold de99's privacy standards.

5 Cookie Policy

De99 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on the site.

Cookies Used by de99

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the de99 platform are used most — without collecting any personal data.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of some de99 services.

6 Your Rights

The de99 Privacy Policy gives you full control over your own data. You have each of the following rights.

7 Third Parties & External Links

The de99 Privacy Policy applies solely to the de99 platform. If the de99 platform ever contains links to third-party sites, de99 is not responsible for the privacy practices of those sites.

• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own privacy policies.
• De99 verifies the data protection standards of its partners and works only with trusted, vetted third parties.
• We recommend reading the privacy policy of any third-party service before use.

8 Child Protection Policy

The de99 Privacy Policy and all services are strictly for users aged 18 and above. de99 does not knowingly collect or process data from minors.

• Age is verified at the time of registration.
• If any account holder is found to be under 18, the account is immediately closed and any collected data is deleted.
• If a parent or guardian suspects their child has created a de99 account, they are urged to contact de99 support immediately.

9 Privacy Policy Updates

De99 reserves the right to update its privacy policy as needed. For any significant changes, de99 will notify you at login or via your registered mobile number.

• The date of any change will always be noted at the top of this page as "Last Updated".
• Continued use of de99 after any changes constitutes acceptance of the updated policy.
• If you object to any policy change, you always have the right to close your account.

For any questions or concerns about the de99 Privacy Policy, email us at [email protected] or reach out via live chat. de99 is always committed to protecting your privacy with full transparency and integrity.